Skincare

We have many products designed to address many skincare concerns and needs. In order to make the process easier for you, we suggest starting your experience by taking our free Skincare Quiz. Answer a few questions, so we are able to help make product recommendations.

Oatmeal Honey, Chamomile & Calendula, Coconut & Kaolin Clay, Tea Tree and Turmeric, Neem & Chlorella

All of our products are made with natural ingredients using plant-based oils and locally sourced herbs.

Sodium hydroxide is a chemical compound that holds or maintains the pH of skincare products, also known as lye. Lye is used to assist in the thickening of the product and molding. Once the soap has hardened, they go through a curing process in which during that time the lye evaporates from the final product, so the soaps you use no longer contain the lye.

All of our products are cruelty free and never tested on animals. Additionally, the majority of our products are vegan with the exception of a couple that use honey or beeswax. See product page for more information.

Tea Tree and Turmeric, Activated Charcoal, Grapefruit & Himalyan Pink Salt, Citrus Hemp, Oatmeal Honey

Yes, many of our products are suitable for children. We typically recommend the products that are either unscented or lightly scented, to minimize the possibility of irritation. We also suggest patch testing any products that you are new to trying, to ensure the product works for the specific concern.

Yes. Some soaps we recommend are all of our unscented soaps like Oatmeal Honey, Chamomile & Calendula, Coconut & Kaolin Clay and the lavender soaps.

As of now, all of our products are intended for the face and body, however many of our base ingredients can also be found in natural hair care. It is completely up to your discretion to use any of the products for hair care.

From the time you receive your products, the average shelf life is between 6-12 months. To prolong the shelf life, we recommend storing any unopened products in a cool, dry place, out of direct sunlight.

Shipping

Unless otherwise specified, our typical fulfillment time is 1-3 business days to prepare your order to be picked up from USPS. Keep in mind that the advertised time frame from your shipping option is in ADDITION to our fulfillment time frame.

You will receive an email notification with a tracking number once we create your shipping label to prepare your order. Please allow 24-48 hours for the tracking information to update.

Don’t Panic! We have noticed with USPS, that there are times where they may prematurely mark something as delivered, when in fact it is still in transit. Give it another day or two to see if it shows up. If not, contact your local post office to begin the process of filing a missing claim and email us at support@herbneden.com

We currently only ship with the United States Postal Service (USPS) but are always looking into other shipping methods to ensure guest satisfaction.

The cost of shipping is determined by the estimated weight of the package, the distance the package is traveling, and the shipping option you select. As a company we do not control the shipping costs as rates vary depending on the market.

We offer FREE shipping on all orders over $59. The total must be over $59 after any/all sales or promos have been applied.

At the moment we ship to all 50 states in the country (Including Washington D.C.) as well as Canada and Mexico.

Orders

No, you do not need an account to place an order, however we strongly recommend it, so you are able to keep track of all orders and receive reward points that can later be redeemed for rewards.

We offer the option of in-store pickup orders at our retail store located in Dougalsville, GA. Upon checking out, change your shipping option to “Pickup in Store.” Please allow 1-2 business working days for us to prepare your order. We will send an email notification once your order is ready. Arrive to the store with either the order number or photo I.D. to receive your order.

All sales are final. We ask that you please carefully read all product descriptions before ordering, to ensure the product matches what you are looking for. Keep in mind we offer sample sizes for most of our products, which are always a great option to start with. If you believe your.

Once an order has been placed, we are unable to edit individual items in the order. If you need to make any changes we would have to cancel the order completely and you resubmit a new one. If that is the case, please reach out to us immediately at support@herbneden.com. We will try our best to honor the request before the order has been processed and fulfilled. Once the order has been fulfilled, we are unable to make changes.

We are very sorry for any inconvenience or issues you have with your order. Please reach out to us via support@herbneden.com, detailing what the issue is. Please include your order number and any applicable photos, so we can rectify the situation in a time manner.

Once you have completed your shopping experience and filled your cart, proceed to checkout, where you will be able to enter your promo code. Only one promo code can be used per order and is not eligible for orders that include Subscription items in your cart.

Our subscription service is a convenient way to ensure you always receive your favorite products when you would like, priced at a 20-30% discount off the regular price. You can begin by logging into your account and selecting the “Subscription” tab on our home page. Select the products you would like and the delivery frequency you want them ordered. You can monitor your subscriptions at any time by logging into your account and selecting the option “Manage Subscriptions.”

We are sorry you haven’t received your package. Once USPS has processed the return on their end, we will anticipate receiving the package back. Once we do receive it, we will notify you via email and refund your subtotal (does not include the cost of shipping unless otherwise specified) in hopes you can resubmit a new order at your earliest convenience.

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. Additionally we offer the convenience of PayPal and AfterPay and quick checkout with ShopPay. NOTE: If you take advantage of the AfterPay option, any payment concerns or questions would have to be addressed directly with that company. Please reach out to their support team.

Reward Points

After logging into your account, select the “Loyalty/Rewards” tab to keep track of all of your points. You receive points for every order you purchase. Additionally you can earn points by completing particular tasks. Please see the page for more information.

Once you have reached the eligible amount of points, you can redeem for a reward or let the points continue to accumulate to redeem at a later time for a larger reward. Depending on which reward you select, you will be given a promo code to use at checkout. This code can not be combined with any other promo codes.